The confinement due to the COVID-19 pandemic, as well as the creation of new professional profiles, has caused remote work to be developed on a large scale.
Companies have had to accelerate their digital transformation and migrate their processes to platforms that allow them to be more efficient in their operation from anywhere. In this scenario, teleconferences have come to play an important role in business growth, since they facilitate remote communication and the exchange of resources between collaborators.
What is the future of work?
According to the report Digital IQ 2019, prepared by PwC, the 3 main technologies in which companies invest in Mexico are the Cloud (90%), mobile devices (87.5%) and the Internet of things (60%). While they prefer to make acquisitions or alliances in Artificial Intelligence (AI), Blockchain, Virtual Reality, among others, as long as they learn to use them.
Considering the above, the jobs of the future, with the help of teleconferences, will be linked not only to optimizing data processing, but also to facilitating decision-making, connecting people and making organizations more competitive and intelligent.
Experts in VR and AR
Trends in video conferencing are committed to the implementation of augmented reality and virtual reality to create more immersive communication spaces. For this, the workers of the future will seek to enhance interaction through digital media, so that both clients and collaborators can access common environments, creating a less distant and more professional experience.
Based on The Future of Jobs Report, it is projected that the 72% of companies They will introduce Cloud Computing by 2022, in order to have better data management. One of the advances in recent years has been the implementation of datalake strategies, such is the case of the AWS Lake Formation, which allows the centralized, selected and secure storage of information obtained from databases, but not without first cleaning and classifying it by means of machine learning algorithms.
The workers of the future will require deep knowledge in Machine Learning or Data Science to implement technologies that collect, organize and evaluate company data. Your remote work will benefit from teleconferencing in combination with AI-based software, which allows you to process videos, files, audios and records of streaming applications obtained from these platforms.
There are teleconferencing solutions that can be integrated into a CRM to offer more immediate attention to customers. Some of them facilitate not only face-to-face communication, but also the delivery of electronic forms that can be signed instantly, the storage of recordings or notes, and the capture of important moments of the call, for later analysis.
What are the advantages and disadvantages of teleconferencing?
In addition to your contributions to the jobs of the future, there are advantages and disadvantages of teleconferencing that add to its use:
- Reduce infrastructure costs by avoiding centralization of employees.
- Increase productivity by not wasting time in transport.
- It facilitates the exchange of information, optimizing processes and aligning the workers of the future.
- If you don't have a quality connection, communication is hindered.
- Limit body language, which is important in customer relationships.
Knowing the future of work and its relationship with teleconferencing, companies can opt for greater efficiency in the use of their physical resources and migrate them to digital channels. To obtain the best results in this type of strategy, it is always advisable to contact companies with experience in technology services.